Meta rolls out AI Business Agent on WhatsApp worldwide, targeting small businesses

Meta has introduced a new AI Business Agent on the WhatsApp platform. The service is now available to users around the globe. It is designed to help businesses communicate with customers via chat. The tool leverages artificial intelligence to automate responses. Small businesses are highlighted as a primary audience. The agent can handle inquiries, orders and basic support tasks. By using WhatsApp, firms can reach customers on a familiar messaging app. Observers will watch how adoption affects small‑business efficiency.