Friction Can Deliver Business Value Even When Technology Slows Processes, Study Finds

Global Banking & Finance Review explores the paradox of friction in technology. The article argues that the best technology does not always accelerate tasks. Certain frictions can encourage careful decision‑making and risk awareness. Companies may gain strategic advantages by preserving deliberate pauses. The piece cites examples where speed compromises quality or compliance. It suggests managers weigh the trade‑off between speed and control. The analysis calls for designing systems that embed purposeful friction. Readers are urged to reassess automation goals in light of these insights.