Engineers lose touch with systems as automation handles incidents

Recent discussions highlight a growing challenge for modern engineering teams. Automation tools are increasingly deployed to handle system incidents automatically. While this approach can speed up immediate responses, it introduces new risks. Engineers who no longer engage directly with incidents begin to lose touch with their systems. This lack of hands-on troubleshooting can erode fundamental operational knowledge. Teams may find themselves struggling when complex failures require deep manual intervention. The blog post by Sylvain Kalache explores these emerging architectural concerns. It raises important questions about the long-term trade-offs of relying heavily on automation.